FAQ : Frequently Asked Questions

 


Who is MoodTracker.com?
We are a privately owned company operating since January 2005. The founder started the site to help his wife have better success tracking her moods after she was diagnosed with bipolar disorder. Since that time the site has grown to a modest community of users who are keenly interested in their health and wellbeing.

 


Can I use MoodTracker.com on my smart phone or tablet?
Yes! We have made the site mobile and tablet friendly.

If you have an iPhone, here are the steps to set it up:
  1. Open your iPhone's web browser, Safari.
  2. In the address bar at the top type www.moodtracker.com and then tap Go.
  3. At the bottom of Safari you will see five icons. The middle one is a box with an arrow pointing up. Tap this icon.
  4. Tap the Plus sign "+" to "Add to Home Screen".
  5. Tap "Add" on the upper right side of the screen.
You should now see a MoodTracker.com icon on your screen.


If you have an iPad, here are the steps to set it up:
  1. Open your iPad's web browser, Safari.
  2. In the address bar at the top type www.moodtracker.com and then tap Go.
  3. Immediately to the left of the address bar at the top of Safari you will see an icon of a box with an arrow pointing up. Tap this icon.
  4. Tap the Plus sign "+" to "Add to Home Screen".
  5. Tap "Add" on the upper right side to add a shortcut icon to your screen.
You should now see a MoodTracker.com icon on your screen.


If you are using an Android phone, follow these steps:
  1. Open your phone's web browser.
  2. In the address bar at the top type www.moodtracker.com.
  3. Bookmark our page.
  4. Press and hold a long time on the home screen until a popup displays.
  5. Tap "shortcut".
  6. Pick the bookmark you created in step 3.

 


Is there a paid version of MoodTracker?
Yes. MoodTracker offers two paid plans with additional features and expanded functionality. Check it out!

 


How can I share my mood chart with a friend or family member?
The Wellness Team feature lets you give one or more MoodTracker.com users the ability to view your charts. This feature is available with our paid subscription plan.

 


I'm concerned about security. How is my information protected?
We have the following strategies in place to protect your personal information:
Anonymity
You can make yourself completely anonymous on our website. We optionally gather your name which can be displayed on printable charts. We gather your email address only for the purpose of helping you recover your password if you forget it. If you choose to enter a fake email address, that is OK. You are free to be completely anonymous.

Encryption
Our site uses industry standard SSL encryption to securely transmit all of your interactions between your computer and our site. This protects you from the possibility of a third party viewing your username and password in clear text as well as any other data as it passes back and forth between your computer and our site. To verify the security of our site click this button:


Additionally, we encrypt any personally identifying information in our databases. This includes your name, email address, and phone number.

Voluntary Sharing
There are two ways your can share your information. The first is through our wellness team feature which lets you show your information to your wellness team via the Internet. This type of information sharing is only available to your wellness team whom you have voluntarily given permission to view your information. The second way is through our forum which gives you the ability to disclose whatever information you choose.

 


I'm not receiving forgotten password emails, reminders, or reminder verification emails. Why?
There are five possible reasons for emails not getting through.
  1. Incorrect Email Address. For reminders, check the recipient email address and verify that it is correct. If your account email address is incorrect, the forgotten password emails will not be delivered. Please contact us about this and we'll do all we can to help you regain access to your account.
  2. Email Inbox is Full. Many ISPs put a limit on the amount of email you can have in your inbox. This is typically the case when using the ISP's web based email program. Check with your ISP to determine if your inbox is full.
  3. Emails blocked by your email program. Check your anti-spam or junk mail settings in your email program. Some email programs have a white-list that will let you specify trusted emails. If your email program has junk mail or anti-spam features, specify all email coming from MoodTracker.com as not spam.
  4. Emails blocked by your ISP or Cellular Provider. Check with your ISP or Cellular Provider to find out if they are blocking our emails. If they are, ask them to white-list email coming from MoodTracker.com.
  5. Text Message Limits. Check with your Cellular Provider to find out if your wireless plan has a limit on the number of text messages you're able to receive.
  6. Server Outage. Sometimes on rare occasions our services may become unavailable either because of periodic maintenance or a system error. Since our services are continuously monitored we are typically aware of outages and do everything we can to restore service.

 


I'm having trouble registering or logging into my account. Why?
Your browser is probably set to disallow cookies. A cookie is a small piece of information sent from our website to your computer that is used to distinguish you from other users while you are logged in. There are two types of cookies namely persistent cookies and session cookies. MoodTracker.com requires session cookies. These cookies are much more benign than persistent cookies. A session cookie automatically disappears from your computer when you close your browser.

To turn on session cookies, try some of the searches below:
For more information about cookies visit Webopedia : Session Cookies

 


I want to cancel my account. How do I do that?
Please follow the steps below.
  1. Login to your MoodTracker.com account.
  2. Click on the Settings link from the options on the left hand side of the screen.
  3. Scroll to the bottom of the form. At the bottom of the form are the options for canceling your account.
  4. Click the "Update" button at the bottom of the form.
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